TEST CERTIFICATION GCX-SCR COST - 100% FANTASTIC QUESTIONS POOL

Test Certification GCX-SCR Cost - 100% Fantastic Questions Pool

Test Certification GCX-SCR Cost - 100% Fantastic Questions Pool

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100% Pass 2025 GCX-SCR: Latest Test Certification Genesys Cloud CX: Scripting Certification Cost

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Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 2
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 3
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 5
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

Genesys Cloud CX: Scripting Certification Sample Questions (Q52-Q57):

NEW QUESTION # 52
Select the default page name which the editor automatically adds when you create a new script.

  • A. Start Page
  • B. Home Page
  • C. Script Page

Answer: A

Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.


NEW QUESTION # 53
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

  • A. It is not possible to share a script between the organizations.
  • B. Export the component templates from Org A and import them into Org B.
  • C. Export the scripts from Orq A and import them into Orq B.
  • D. Export the script templates from Org A and import them into Org B.

Answer: C

Explanation:
In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch.
* Exporting Scripts: This involves saving the script from Org A in a format that can be transferred.
* Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.
This method is highly efficient for administrators managing multiple organizations with similar needs.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 54
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

  • A. False
  • B. True

Answer: B

Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.


NEW QUESTION # 55
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Rooms
  • B. Workgroups
  • C. Groups
  • D. Roles

Answer: D

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.


NEW QUESTION # 56
Which of the following statements about templates in scripting are true? (Choose two.)

  • A. Use a component template when you create a new script.
  • B. Component templates are parts of a page that you can reuse in other scripts.
  • C. Script templates are entire scripts that have been packaged for reuse.
  • D. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

Answer: B,C

Explanation:
In Genesys Cloud CX Scripting, templates play a vital role in creating reusable elements for various scripts, streamlining the development process.
* Script Templates: These are entire scripts that have been packaged for reuse. They serve as a starting point for new scripts, allowing users to replicate existing scripts quickly without having to rebuild them from scratch. This is particularly useful for creating standardized scripts across different campaigns or use cases.
* Component Templates: These refer to parts of a page that can be reused in other scripts. Component templates are particularly helpful when you need to reuse specific UI elements or layouts across multiple scripts. For instance, if a script has a specific layout or a component, such as a customer information panel, that needs to appear in multiple scripts, you can create a component template for it.
This ensures consistency and saves development time.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 57
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